The Lever360 Restoration

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Lever360 New Releases & Developments – Version 2.26.0 (June 2026) | My Timecards Now Available on Mobile

Version 2.26.0 brings My Timecards to mobile — field teams can now view, create, edit, and submit timecards directly from the Lever360 app. This release also adds customer name search on the job list, updated profit labels for clearer reporting, improved dropdown behavior, and better camera access guidance on mobile.

The Gap Between What Your Team Learned in Training and What They Do on the Job — Golden Lever Closes That.

Most restoration companies have a training system and an operating system. What they rarely have is the two connected. Training happens in one place. The software runs in another. And the team spends its time trying to bridge a gap that was never supposed to exist. Golden Lever brings Lever360 Software and Learning Lever training together so that the way people learn and the way work gets done are finally pulling in the same direction. This post covers why software alone cannot replace understanding, why training alone is not enough without a place to land, what a connected system looks like for a real restoration operation, and who Golden Lever was built for.

AI in Restoration — Where It Helps and Where It Doesn't

AI is generating significant noise in the restoration industry — and most of the content about it comes from vendors with something to sell. This blog takes a different approach: a practical, honest look at where AI tools actually save time for restoration teams (documentation, daily logs, adjuster and client communication, estimate support, and SOP access) and where they fall short (on-site judgment, technical decisions, accuracy checks, and anything that requires field experience). It also covers how to start without overcomplicating the adoption process. For teams that want the full framework — including a three-part decision model and live walkthroughs — a free webinar on June 3 goes deeper.

Why Reliable Field Photos Matter in Restoration Documentation

In restoration, field photos are not a workflow step — they are the job record. When an adjuster asks for photos from day one, the answer depends on whether your team's documentation process is consistent, and whether the tools supporting that process work reliably in field conditions. This blog covers what field photos actually document in a restoration job, what breaks when the photo pipeline is unreliable, what consistent documentation makes possible operationally, and how to build field documentation as a system rather than a habit — with Lever360's rebuilt media pipeline as a concrete example of what that infrastructure looks like inside the platform.

How to Track Job Referrals in Lever360

Version 2.22.0 delivers two upgrades built around how restoration work actually happens in the field. A complete rebuild of the photo and media pipeline makes uploads faster and more reliable — stronger documentation for every job and every claim. A new mobile Document Library brings SOPs, safety data sheets, best practices, and operations checklists into the Lever360 app, accessible from any job, without calling the office or searching a shared drive. This release also includes persistent column customization for Task List and Job List views, a platform-wide performance upgrade, and a Propelr refund accuracy fix. Mobile users should sync their app before updating.

Your Field Team Now Has Your SOPs, Checklists, and Job Documentation in One Place — Version 2.22.0

Version 2.22.0 delivers two upgrades built around how restoration work actually happens in the field. A complete rebuild of the photo and media pipeline makes uploads faster and more reliable — stronger documentation for every job and every claim. A new mobile Document Library brings SOPs, safety data sheets, best practices, and operations checklists into the Lever360 app, accessible from any job, without calling the office or searching a shared drive. This release also includes persistent column customization for Task List and Job List views, a platform-wide performance upgrade, and a Propelr refund accuracy fix. Mobile users should sync their app before updating.

Your Jobs Are in Lever360. Now Your Payments Can Be Too.

IICRC Master Textile Cleaner — Take Your RRT, CCT, and CRT in One Week with RTI

RTI structured the RRT, CCT, and CRT back-to-back between April 28 and May 6 — three of the five certifications required for the IICRC Master Textile Cleaner designation, all via livestream, built around how restoration companies actually operate. This post covers why the Master Textile Cleaner path stalls for most professionals, how the sequencing solves the prerequisite and scheduling problem in one window, what each certification covers in the field, what the designation means for your business, and how Learning Lever and iRestore give you the team visibility to make the most of every training window that opens.

IICRC CRT Certification: How Close Your Restoration Team Already Is to Master Textile Cleaner

Most restoration technicians who hold a CCT are closer to the IICRC Master Textile Cleaner designation than they realize — and the CRT is almost always the certification they have left on the table. This post maps the full Master Textile Cleaner certification path, explains why the CRT gets skipped more often than it should, and makes the business case for why restoration companies need to be tracking where their team stands on the Master Track. RTI's CRT course runs May 5–6, 2026 via livestream.

Your Team Has the Drive. Hercules Gives Them the Answers

Restoration work moves fast and the information teams need is often scattered across training libraries, help docs, and internal policies. Hercules was built to close the gap between needing an answer and actually finding it. Instead of returning a list of search results, Hercules provides direct, structured responses in real time and then points users to supporting training content so learning is immediately actionable. Because it’s integrated into Lever360’s learning portal, Hercules can surface both Lever360’s industry content and company-specific materials stored in branded portals. That makes it especially valuable for enterprise and franchise organizations that require consistent answers and standard operating procedures across many locations. Hercules v1 focuses on knowledge and learning access, helping technicians, office staff, project managers, trainers, and leaders get the right information in the moment. It’s currently in beta with early access available, and future versions will expand Hercules’ role deeper into Lever360’s operational tools — extending the value beyond the training room.

8 Tips to Manage the Thousands of Details of a Restoration Business

“8 Tips to Manage the Thousands of Details of a Restoration Business” emphasizes the importance of proactively controlling operational details to prevent system breakdowns and maintain efficiency. In complex restoration operations, small missed steps — such as incomplete documentation, poor inventory tracking, or overlooked vehicle checks — can create costly ripple effects across the organization. The article highlights key strategies to manage details effectively, including avoiding tacit approval of problems, leveraging software systems and reporting tools, conducting regular inspections, designing systems with clarity and structure, assigning clear responsibility, addressing issues quickly, and implementing retraining to reinforce standards. It also encourages organizations to develop practical tools that support accountability and continuous improvement. By building strong foundational systems and maintaining open communication, restoration companies can reduce operational friction, strengthen quality control, and focus their energy on high-impact growth initiatives rather than reacting to preventable breakdowns.

Get Certified with RTI’s Applied Microbial Remediation Technician Training

RTI’s Applied Microbial Remediation Technician (AMRT) Training provides restoration professionals with the certification and practical expertise needed to safely handle mold remediation and sewage cleanup projects. As microbial contamination continues to impact residential and commercial properties, properly trained technicians are essential for ensuring safety, regulatory compliance, and high-quality service delivery. This comprehensive four-day course covers mold remediation standards, sewage protocols, containment procedures, OSHA compliance, documentation, subcontractor management, marketing strategies, and effective client communication. Designed for restoration contractors, property managers, and environmental professionals, the AMRT program prepares graduates to expand their service offerings while protecting both workers and building occupants. By investing in professional microbial remediation training, restoration companies can strengthen their reputation, reduce liability, increase revenue opportunities, and meet the growing demand for certified environmental remediation services.

Constructive Feedback: Delivering and Receiving For Continuous Improvement

“Constructive Feedback: Delivering and Receiving for Continuous Improvement” highlights the essential role feedback plays in leadership development, team performance, and organizational culture. Drawing on decades of management experience, the authors outline practical strategies for supervisors and leaders to deliver constructive criticism in a way that encourages growth rather than defensiveness. Key best practices include preparing thoughtfully, using a private setting, presenting factual observations without judgment, maintaining professionalism, and choosing language that promotes positive behavior change. Leaders are reminded that addressing performance issues promptly prevents tacit approval of unacceptable behavior and reinforces accountability across the team. Effective feedback conversations require emotional intelligence, adaptability, and a balance between supportive coaching and firm direction when necessary. Equally important is the ability to receive constructive feedback with objectivity and humility. Whether feedback comes from supervisors, peers, direct reports, or even customers, viewing it as an opportunity for professional growth strengthens leadership capacity and operational excellence. The article emphasizes that organizations built on trust, transparency, and open communication are best positioned to foster continuous improvement, elevate employee engagement, and sustain long-term business success.

When Failure Is Not an Option: A Mindset Powered by Passion

“When Failure Is Not an Option: A Mindset Powered by Passion” examines the leadership mentality that drives restoration professionals to push forward despite challenges, setbacks, and uncertainty. The article clarifies that this mindset does not eliminate failure — rather, it reflects an unwavering commitment to a mission, vision, and long-term success. Through real-world examples of entrepreneurs, podcast creators, and restoration company founders, the piece highlights how passion, when balanced with discipline and deliberate action, becomes a powerful force for growth. Key traits associated with this mindset include resourcefulness, results-driven focus, confidence paired with humility, and the courage to start before feeling fully prepared. The article also offers practical guidance for reigniting passion, including clarifying your vision, surrounding yourself with positive and successful peers, engaging in professional development, seeking mentorship or coaching, and reflecting on your journey. In a demanding industry like restoration, harnessing passion as a strategic driver can elevate leadership performance, strengthen company culture, and sustain long-term business success.

How to Train Someone From Outside or Inside the Restoration Industry

“How to Train Someone From Outside or Inside the Restoration Industry” explores a strategic approach to employee onboarding and workforce development in restoration companies. Rather than relying solely on certifications or isolated training events, the article introduces the Learning Paths Methodology — a structured, personalized training framework designed to reduce time to proficiency and improve long-term performance. The process begins with defining clear training objectives by task, function, or job title, followed by identifying required skills, inventorying the individual’s current capabilities, and determining the specific training needed to close performance gaps. From technical restoration skills and software proficiency to leadership development and communication abilities, successful training must address both hard and soft skills. By mapping timelines, assigning responsibility, integrating apprenticeship-style field training, and celebrating milestones, companies can create a deliberate and repeatable onboarding system. Investing in structured training programs, digital learning tools, and clearly defined expectations not only supports new hires but also strengthens company culture, retention, and operational consistency in a competitive labor market.

Job Scheduling and Planning: Yes, You Can and Must!

“Job Scheduling and Planning: Yes, You Can and Must!” highlights the critical role that structured planning and scheduling play in restoration management. In an industry challenged by labor shortages, supply chain disruptions, emergency response demands, and CAT events, companies must proactively manage their resources to remain profitable and competitive. The article outlines how poor scheduling leads to idle labor costs, communication breakdowns, missed deadlines, and cultural inefficiencies. It emphasizes that effective scheduling directly impacts profitability, customer service, and company culture. Restoration leaders are encouraged to adopt digital scheduling software, improve scope-of-work accuracy, ensure transparency and accessibility of schedules, and account for all resources — including staff, subcontractors, equipment, vehicles, materials, inspections, and permits. By implementing standardized operating procedures, clearly defining responsibilities, leveraging experience, and using reporting tools to monitor performance at both job and company levels, restoration businesses can improve workflow efficiency and operational control. Strategic job planning is not optional — it is a core management function that drives long-term growth and service excellence.

Checking Your Work: Attentiveness to Detail as a New Year Initiative Restoring Success

“Checking Your Work: Attentiveness to Detail as a New Year Initiative” emphasizes the power of conscientiousness, quality control, and operational discipline in restoration and service-based businesses. While mistakes are inevitable, consistent habits of self-review, peer review, and formalized inspection processes can significantly reduce errors and protect company credibility. The article explores practical strategies such as implementing structured quality control checklists, clearly defining expectations, assigning responsibility for final inspections, documenting outcomes, and fostering a culture that welcomes constructive feedback. By integrating quality assurance training into daily operations and establishing measurable standards of care, restoration companies can enhance efficiency, customer trust, and professional reputation. Making “checking your work” a companywide initiative ultimately strengthens performance, accountability, and long-term operational success.

RTI & LLM Press Release

Restoration Technical Institute (RTI) and Large Loss Mastery (LLM) have formed a strategic educational partnership designed to enhance professional development within the restoration industry. This collaboration brings together more than 100 years of combined experience in commercial disaster restoration, estimating, project management, document recovery, and technical training. Through this partnership, LLM’s specialized programs — including Project Management Essentials, Document Recovery, Business Development, and the ELITE Super Course featuring THE EDGE PLUS estimating system — will be integrated into RTI’s digital training platform and live hands-on training center. The alliance strengthens access to both in-person and eLearning solutions, supporting restoration contractors with practical, real-world education focused on large commercial losses, complex project management, and operational excellence. By combining advanced training programs with cloud-based operational tools such as THE EDGE PLUS estimating system and restoration management software platforms, RTI and LLM aim to elevate standards of care, improve estimating accuracy, and empower restoration professionals to manage large-scale projects with greater efficiency and profitability.

The Motivation Paradigm

The Motivation Paradigm examines the connection between leadership, management, and the underlying drivers that influence human behavior in the workplace. While management focuses on processes and outcomes, leadership requires understanding what truly motivates individuals. Research and real-world experience suggest that appreciation, autonomy, mastery, and purpose often outweigh financial incentives when it comes to long-term engagement and performance. The article explores intrinsic motivation, energy drainers, and strategic connection to organizational vision as key categories influencing productivity. It also highlights how tools such as motivational assessments can help leaders identify individual needs and talents — whether that is the need for influence, achievement, recognition, or contribution. By aligning roles with personal strengths and addressing what drains motivation, organizations can improve employee engagement, retention, and overall operational performance. Ultimately, motivated teams drive higher productivity, stronger culture, and sustainable business success.

Some Things Old, New, Borrowed and Blue: Restoration Edition

Borrowing from Abraham Maslow’s principle that “if all you have is a hammer, everything looks like a nail,” this article challenges restoration professionals to approach new tools, technology, and equipment with strategic discipline rather than impulse. From avoiding emotional purchasing to conducting structured cost-benefit analysis, leaders are encouraged to evaluate innovation through defined expectations, team communication, training, accessibility, and long-term operational impact. Organized around the creative theme of “something old, something new, something borrowed, and something blue,” the piece highlights practical examples — from dust collection systems and LiDAR measurement technology to inflatable containment systems and rental strategies for large equipment. The message is clear: sustainable growth in restoration operations depends on thoughtful innovation management, strong leadership accountability, and deliberate decision-making that maximizes ROI while improving service quality and field performance.

Roll it Uphill: A Lesson in Leadership and Accountability

“Roll it Uphill” is a powerful leadership philosophy centered on accountability, problem-solving, and root cause analysis. Instead of blaming employees when expectations are not met, effective leaders examine systems, communication, defined responsibilities, and organizational processes first. By asking critical questions—such as whether expectations were clearly defined, responsibilities assigned, and tools provided—leaders create a culture of ownership and continuous improvement. This mindset promotes stronger team engagement, operational efficiency, and long-term organizational success by ensuring leadership sets others up to succeed rather than reactively assigning fault.

The Hiring Challenge And What Must Be Done

Facing hiring challenges in the restoration industry? Learn how strategic onboarding, employee retention, and productivity improvements can help overcome labor shortages and build long-term success.

Organizational Awareness Can Lead to Greatness

Organizational awareness is a coachable soft skill that significantly impacts performance, culture, and customer service. It includes two dimensions: external awareness (how actions affect company reputation) and internal awareness (understanding processes, roles, and cross-functional impact). When leaders align expectations with cultural norms and coach teams to “Do it Right, Do it Efficiently, and Do it Excellently,” organizational awareness strengthens company performance. Developing this competency creates stronger teams, better customer experiences, and a foundation for long-term greatness.

Procedures and Processes for Proper Drying

While no two water losses are identical, successful drying projects follow consistent core procedures. From the initial phone call through inspection, documentation, extraction, equipment deployment, monitoring, and final verification, structured processes improve results and profitability. Restorative drying remains a blend of art and science, but focusing on foundational fundamentals enhances efficiency, communication, and payment timelines—ultimately making better dryers across the industry.

Selecting the Proper Drying Equipment for Commercial Restoration

In commercial restoration, equipment selection should be based on project requirements—not just available inventory. While many contractors rely on the “Whatever’s On the Truck” method, successful professionals adopt a “Whatever the Project Requires” mindset. By evaluating structure type, water loss severity, business interruption concerns, and stakeholder priorities, restoration companies can reduce total project costs, improve tenant satisfaction, and win more bids. Strategic equipment deployment ultimately protects the bottom line and strengthens long-term commercial relationships.

Specialty Surface Cleaning: Media Blasting

Specialty Surface Cleaning: Media Blasting is a 4 IICRC CEC eLearning course designed to teach restoration professionals how to properly select media, set up equipment, apply safe techniques, and perform effective maintenance, cleaning, and restoration services. Students will gain knowledge of media types, equipment systems, PPE requirements, and practical applications while learning how to incorporate media blasting into their business model as an additional revenue stream. This course empowers service providers to confidently add media blasting to their capabilities and grow within this specialized niche.

When is Concrete Really Dry?

Concrete is never completely dry—it always retains moisture in equilibrium with its environment. Using ASTM F2170 ERH testing, most flooring manufacturers require slab moisture levels between 70–75% relative humidity before installation. In most water losses, surface moisture evaporates during normal structural drying. However, if a slab remains too wet, the underlying cause must be identified—such as vapor barrier failure, leaks, or external water intrusion. Understanding concrete moisture behavior and applying proper testing protocols prevents flooring failures and ensures successful water damage restoration outcomes.

A Look at the Benefits and Types of Automatic Moisture Tracking

Automatic moisture tracking systems have existed for decades, but advances in microelectronics and cloud technology have significantly expanded their capabilities. While they are not a substitute for daily inspections required by IICRC standards, they offer valuable real-time data, improved documentation, and enhanced risk management. When used strategically—especially on large or complex projects—automatic moisture tracking strengthens operational efficiency and professional credibility. It is not a replacement for hands-on expertise, but a powerful complement to it.

Documentation: Just Do It

Documentation is one of the most important yet often neglected elements of restoration operations. While modern tools make documentation easier than ever, incomplete or inconsistent records can negatively impact cash flow, communication, credibility, and profitability. Excellent documentation is timely, accurate, and thorough. It supports operations, administration, sales, and leadership alike. By building a culture that prioritizes documentation and treating it as a non-negotiable standard, restoration companies strengthen their performance and protect their bottom line. In restoration, documentation isn’t optional—it’s foundational.

What Keeps You Awake at Night?

Restoration contractors face ongoing pressures—from employee training and burnout to competition that cuts corners and scrutiny from adjusters. While the industry has advanced significantly in equipment and expertise, the pursuit of credibility and professional recognition continues. Excellence comes from consistent training, ethical standards, and strong communication. The concerns that keep contractors awake at night often reflect a deeper commitment to professionalism and industry advancement.

Understanding the Players in Commercial Restoration

Commercial restoration projects involve three key stakeholder groups: Owners, management, and maintenance Tenants and occupants Insurance professionals Each group has different priorities—from asset protection and business continuity to policy compliance and cost control. A successful project balances the needs of all three through strategic communication and thorough documentation. By understanding the players and aligning with their goals, restoration contractors can complete projects efficiently, maintain strong relationships, and ensure timely payment.

Training as Easy as 1-2-3

Our 3 Ways to learn include the Digital Training Solution (DTS), LIVE Online/In-Person classes, and Self-Paced microlearning courses. Individuals registering for any of our LIVE Online/In-Person classes will receive preparatory materials that may be reviewed prior to class and remain available for 60 days after class to allow students the opportunity to be fully prepared for any associated exam or practical use. The DTS contains a robust Resource Library housed within our custom-created Learning Management System (LMS). The LMS is also designed with management in mind providing solutions to Onboarding, Training & Retraining, Employee Development, Employee Engagement, and Management of the Learning Process.

Sometimes the Brilliance is in the Simplicity of the Solution

A rising trash bag cost led to an unexpected leadership lesson: the simplest solution can be the most effective. By switching to smaller trash bags, safety improved, waste decreased, costs dropped, and efficiency increased. This experience reinforces key restoration business principles: Challenge long-standing assumptions Invite fresh ideas Clearly define the problem Practice active listening Avoid unnecessary complexity In leadership and restoration operations alike, continuous improvement often begins with questioning the obvious—and embracing simple solutions.

Want a raise? Ask THIS Instead!

Emotional Discounting in the Restoration World

Emotional discounting occurs when restoration professionals allow empathy or emotional pressure to influence pricing and operational decisions. While compassion is essential in serving customers facing disasters, abandoning established pricing models or performing unpaid work can lead to scope creep and reduced profitability. Unchecked emotional discounting impacts margins, job costing accuracy, and long-term financial stability. Restoration companies must strike a balance between empathy and disciplined business practices by implementing clear pricing policies, training teams on change order processes, and monitoring performance metrics. By recognizing and managing emotional discounting, restoration businesses can maintain strong customer relationships while protecting sustainable growth and operational success.

The Wonderful World of Containment

Containment is a critical isolation system used in restoration and environmental remediation to control the spread of contaminants. By identifying the specific contaminants present—such as mold spores, pathogens, particulate matter, chemicals, or moisture—restoration professionals can design effective engineering controls that protect occupants and workers. Proper containment systems may include physical barriers, negative air pressure setups, and HEPA filtration to meet OSHA and industry safety standards. Understanding contaminant types and required exposure limits is essential to preventing cross-contamination and ensuring regulatory compliance. In restoration projects, containment is not just a technical requirement—it is a foundational practice that safeguards health, enhances professionalism, and ensures successful project outcomes.

Be Intentional Culture: How the Small Things Enhance or Undermine Your Culture

A strong organizational culture is the foundation of employee engagement, customer satisfaction, and long-term business sustainability. Small daily actions—how leaders communicate, enforce standards, and model core values—either enhance or undermine company culture over time. Intentional culture development requires consistent leadership, accountability, and alignment between words and behaviors. When companies invest in developing their people and reinforcing clear values, they create a positive workplace environment that drives operational excellence and sustainable growth.

The Resilience of Restorers

The restoration industry demonstrated remarkable resilience throughout 2020, adapting to new safety standards, infectious disease protocols, and unprecedented operational challenges. Restoration leaders and teams pivoted quickly, strengthened communication, and reinforced their commitment to providing clean and safe environments for communities. As the industry moves forward, the lessons learned—leadership under pressure, cultural alignment, adaptability, and continuous improvement—serve as a powerful foundation for future growth. By celebrating their purpose and investing in operational excellence, restoration professionals can build stronger, more resilient businesses in the years ahead.

Top Tips for a Restoration STARTUP

Launching a restoration startup is both exciting and challenging. While many new business owners look for checklists covering equipment, contracts, and procedures, long-term success depends on something deeper: clarity of purpose, relentless drive, and strategic use of available resources. Successful restoration entrepreneurs define their “why” beyond profit and remain focused even when facing financial risk, operational challenges, and industry competition. Leveraging personal experience, existing relationships, technical expertise, and soft skills can create a strong foundation. Every background—whether in insurance, construction, accounting, or another field—adds unique value to a restoration business. New restoration companies should also explore available resources such as training programs, software systems, mentors, consultants, or franchise opportunities. There is no single path to success in the restoration industry. By staying resourceful, embracing continuous learning, and building meaningful relationships, restoration startups can position themselves for sustainable growth and long-term success.

Use Your Words

In the restoration industry, technical expertise alone is not enough—communication skills are essential for leadership, customer satisfaction, and risk management. “Using your words” means responding to challenging situations with clarity, professionalism, and emotional intelligence rather than frustration or impulse. From managing customer expectations about drying times to addressing internal performance issues or responding to inappropriate remarks, the words restoration professionals choose can directly impact liability, team culture, and brand reputation. Strong communication protects the company while maintaining respect and professionalism. By developing self-awareness, coaching team members through difficult conversations, and practicing common scenarios with clear scripts, restoration businesses can improve leadership effectiveness, reduce misunderstandings, and build stronger customer trust. In high-stress environments like water damage mitigation and property restoration, the right words truly make a difference.

Restoring Success Meets The Intentional Restorer: Nothing is Scarier than Scope Creep

Scope creep is one of the biggest threats to profitability in restoration and construction projects. Learn how intentional estimating, team training, and clear scope management can protect margins and prevent costly project overruns.

RTI Expands Educational Offerings to Australia

On September 23, 2020, Restoration Technical Institute (RTI), an education partner of ISSA, announced the expansion of its educational offerings to Australia, marking an important step in delivering restoration training on a truly global scale. Since its founding in 2012, RTI has supported Australian professionals on a limited basis. With the rapid evolution of virtual learning, RTI seized the opportunity to create a dedicated online training experience tailored to the Australian service industry. The flagship offering is the Institute of Inspection, Cleaning and Restoration Certification (IICRC) Water Restoration Technician (WRT) course — a foundational 19-hour workshop that teaches professionals how to properly manage and mitigate water damage in residential and commercial settings. The course covers psychrometry, ANSI-approved IICRC Standards of Care, equipment usage, safety protocols, and proper drying techniques. To better serve Australian students, RTI adapted course delivery to local needs, including scheduling sessions in AEST time zones and providing equipment calculation worksheets in the metric system. Industry experts Destry Ransdell and Chuck Boutall lead and support the course, bringing years of experience and a strong connection to the Australian market. This expansion reflects RTI’s broader mission: to deliver knowledge, passion, and inspiration that empower restoration professionals worldwide to serve their communities with skill and confidence.

Restoring Success: The New Age of Restoration Training

Finding and developing skilled professionals has long been one of the restoration industry’s biggest challenges. In 2020, those challenges intensified — but they also accelerated innovation. As in-person training programs were canceled, the industry quickly adapted by expanding online education, live-stream certification courses, and self-paced learning opportunities. The Restoration Technical Institute (RTI), in partnership with ISSA, embraced digital transformation by leveraging robust learning management systems (LMS), expanding course libraries, and developing instructional design strategies that meet modern learners’ needs. Certifications such as IICRC WRT and ASD transitioned to approved online live-stream formats, increasing accessibility while maintaining standards. Beyond technical skills, new-age restoration training now includes soft skills, management development, employee engagement, and onboarding support — all delivered through flexible, scalable platforms. E-learning has proven successful across industries like medical, military, and aviation, with data showing improved retention and engagement. The result is a more agile, accessible, and affordable training ecosystem that empowers restoration companies to develop talent faster, overcome workforce shortages, and build stronger, more resilient teams for the future.

Restoring Success: Transparency in Our Restoration Companies

Transparency is one of the most powerful trust-building behaviors in restoration leadership. Without openness and authentic communication, morale and engagement initiatives lose credibility. As highlighted in Stephen M.R. Covey’s Speed of Trust, creating transparency means being genuine, telling the truth in ways people can verify, and avoiding hidden agendas. In restoration companies, transparency is especially important when it comes to performance metrics, labor hour goals, financial expectations, and employee compensation. Leaders who withhold critical information may unintentionally weaken trust and limit accountability. By clearly communicating objectives, sharing relevant numbers, and educating employees about company costs and profitability, leaders empower their teams to take ownership of results. Transparency also fosters constructive feedback, stronger performance reviews, and meaningful conversations about growth, compensation, and personal priorities. When employees understand expectations and feel trusted with information, they are more motivated, engaged, and aligned with company goals. In the restoration industry — where teamwork, efficiency, and service quality are essential — transparency is not optional; it is foundational to long-term success.

Morale and Engagement: Built on a Foundation of Trust

Strong employee morale and meaningful engagement are critical in the restoration industry, where teams work long hours, rotate on-call schedules, and serve customers during times of crisis. However, morale initiatives, recognition programs, and training efforts will only succeed if they are built on a foundation of trust. Trust influences how employees interpret leadership actions, feedback, and appreciation. The same gesture of recognition can either inspire motivation or create suspicion depending on the level of trust within the organization. When mistrust or fear exists, engagement declines and workplace culture suffers. Leadership plays a central role in building trust. As highlighted in The Speed of Trust by Stephen M.R. Covey, trust is an economic driver, the number one competency of leadership, and a learnable skill. Leaders must both inspire trust and extend trust to their teams. When trust is intentionally cultivated, restoration companies can strengthen morale, improve collaboration, enhance customer service, and create a culture where employees genuinely feel valued and motivated to contribute.

Restoring Success: Red Flags

In restoration operations, red flags should not be viewed as signs of failure, but as proactive tools for risk management and quality control. A red flag is simply a signal — an early warning of potential problems, missed scope items, communication gaps, or operational inefficiencies. When restoration companies build red flag systems into their workflows, reports, and team culture, they create opportunities to correct issues before they impact service quality or profitability. A strong culture is essential. Teams must feel safe raising concerns without defensiveness or blame. Whether identifying scope discrepancies, customer communication challenges, or field errors during high-volume periods, collaboration and clarity allow red flags to produce positive outcomes. Effective red flag management also requires clear objectives, accessible reporting systems, timely data, and proper training to interpret performance metrics. When embraced intentionally, red flags strengthen accountability, improve project execution, enhance customer satisfaction, and ultimately contribute to long-term restoration business success.

Restoration Technical Institute Partner’s with ISSA’s Cleaning Management Institute on Online Training & Education

Restoration Technical Institute (RTI) has formed a strategic partnership with ISSA’s Cleaning Management Institute (CMI) to deliver expanded online training and certification programs for restoration and cleaning professionals. The collaboration launched the RTI Online Learning Institute, powered by ISSA, featuring courses in water damage restoration, restorative cleaning, flooring systems, building materials, and industry-specific technical education. Through this partnership, students can access flexible e-learning modules, track coursework, and earn recognized certifications that enhance professional credibility and business performance. By combining RTI’s restoration expertise with CMI’s global reputation in cleaning education, the initiative strengthens workforce development, supports digital training innovation, and elevates industry standards across restoration and commercial cleaning sectors.

Restoring Success: A Fresh Look at Online Training

The restoration industry is experiencing a significant shift toward online training, virtual classrooms, and digital certification programs. While e-learning is not new, the pandemic accelerated its adoption and expanded opportunities for technical and leadership development. Organizations such as the IICRC now offer select certifications through live-stream formats, increasing accessibility and flexibility for restoration professionals. Online training provides cost efficiency, scalable onboarding systems, and improved access to continuing education. However, maximizing its value requires a supportive company culture and a commitment to continuous professional growth. By strategically embracing virtual learning opportunities, restoration companies can strengthen workforce development, improve operational performance, and position themselves for long-term success.

Restoring Success: A Cultural Shift – Coronavirus

The coronavirus pandemic has triggered a significant cultural shift within the restoration industry, redefining how professionals build trust, express empathy, and interact with customers. Traditional gestures like handshakes have been replaced by safety-conscious behaviors, requiring restoration leaders to adapt both personally and organizationally. Success during this transition depends on heightened self-awareness, documented safety protocols, operational adjustments, and thoughtful use of digital technology. By embedding infectious disease response measures into company culture and maintaining strong communication practices, restoration businesses can continue delivering compassionate, high-quality service while protecting teams and customers. Adapting to this cultural shift isn’t just about compliance — it’s about preserving trust and strengthening leadership in an evolving professional landscape.

Restoration Success: Special Edition – Coronavirus

Restoration Technical Institute has introduced a new weekly video series titled “Where You Stuck Wednesday,” designed to provide expert answers to restoration professionals facing technical or operational challenges. Industry members can submit questions related to water damage restoration, mold remediation, fire cleanup, safety compliance, leadership, or business operations. Selected questions will be addressed in concise, 10-minute video responses shared on social media each Wednesday. This initiative promotes collaborative learning, strengthens industry standards, and provides accessible expert guidance to help restoration companies improve safety, efficiency, and overall performance.

Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

In this expert video discussion, restoration industry leaders explore how to orchestrate an effective coronavirus response. Key topics include protecting restoration teams through proper PPE and safety protocols, safeguarding customers with structured infection control procedures, and preparing businesses for long-term operational disruptions. The conversation emphasizes OSHA and CDC-aligned safety standards, clear communication practices, and the importance of proactive business continuity planning. Even beyond COVID-19, infectious disease preparedness remains a critical component of professional restoration services. This video provides practical guidance for restoration companies seeking to strengthen safety culture, reduce liability, and confidently respond to public health emergencies.

#MOGA: Make On-Call Great Again

In the restoration industry, 24/7 emergency response is more than a job requirement — it is a commitment to serving families and businesses during their most vulnerable moments. While some may view being on-call as a drawback, experienced restoration leaders see it as a powerful opportunity to lead, mobilize teams, and deliver immediate impact. Strong on-call leadership sets the tone for the entire organization. A positive attitude when activating after-hours teams, clear communication, teamwork, and genuine care for staff members can transform late-night calls into meaningful, mission-driven work. Companies must also reinforce this culture through proper onboarding, clearly defined on-call systems, backup coverage processes, and transparent expectations. At an individual level, maintaining work-life balance, planning time off, prioritizing rest, and staying mentally positive are essential for long-term success in restoration careers. When approached with purpose and pride, on-call service strengthens company culture, improves customer experience, and reinforces the empathy-driven mission at the heart of professional restoration.

Restoring Success: A Truly Happy New Year

The start of a new year often brings reflection — and sometimes frustration over unfinished goals. However, effective leadership requires shifting from self-criticism to strategic growth. Positive self-talk plays a crucial role in performance, resilience, and team engagement. By reframing setbacks as opportunities, focusing on systems and processes, and communicating a clear vision, leaders can create momentum that drives organizational success. A truly successful year begins not with perfection, but with intentional mindset, clarity, and purposeful action.

Departmental Best Practices Can Lead The Way

This article explores the true meaning of “best practice” and its importance within restoration operations. It explains how standardized procedures support training, quality control, and scalability, while also highlighting the role of managerial-level best practices in guiding leadership without micromanagement. By embedding structured, proven methods into both technical execution and departmental strategy, restoration companies can create consistency, improve performance, and strengthen long-term operational success.

The Restoration Technical Institute Welcomes Industry Expert Chuck Boutall

This announcement highlights the appointment of Chuck Boutall as Director of Education at the Restoration Technical Institute. With decades of experience in large-loss drying, equipment engineering, and industry education, Boutall brings significant technical expertise to RTI’s expanding curriculum. His background in manufacturing desiccant systems, authoring industry standards, and speaking at major restoration events reinforces RTI’s mission to provide high-level, hands-on training that develops skilled, confident leaders in restoration and insurance services.

33 Mile Radius’ New Call Tracking System

This article introduces 33 Mile Radius’ newly launched call tracking system built for disaster mitigation, restoration, and home services contractors. It explains how unique tracking numbers allow businesses to measure the performance of individual marketing campaigns, improve budget allocation, and make data-driven decisions. With a simple pricing structure, no contracts, and an easy-to-use dashboard that includes call recordings and campaign analytics, the system provides contractors with greater visibility into their marketing effectiveness and return on investment.

Restoring Success Inconsistency: The Silent Enemy of Your Restoration Company

This Privacy Policy outlines how iRestore collects, uses, and protects personal information obtained through its website. It explains data security practices, the types of information collected, cookie usage, children’s privacy protections, and circumstances under which information may be disclosed. The policy also clarifies that iRestore does not sell user data and adheres to applicable U.S. laws and Google API data requirements, while providing clear contact methods for questions or data deletion requests.

What’s Your Story

This article explores the power of storytelling within the restoration industry and why understanding and sharing your professional journey strengthens both personal leadership and organizational culture. Inspired by insights from industry leaders at a Women in Restoration summit, the piece highlights how stories of perseverance, struggle, and achievement create connection, inspire growth, and foster positivity. By embracing their own narratives and learning from others, restoration professionals can build stronger teams, deepen industry relationships, and lead with greater authenticity and purpose.

Marketing That Works

This article explains why online reviews are one of the most powerful growth tools available to restoration contractors. It explores how customer feedback builds credibility, influences organic search rankings, and increases inbound job opportunities. The piece outlines practical strategies for consistently generating reviews, responding effectively to both positive and negative feedback, and leveraging review platforms to improve visibility. By implementing a structured review process, restoration companies can strengthen trust, enhance engagement, and drive sustainable business growth.

Restoring Success: Accounting For Contractors

This article explores the essential role accounting plays in the health and growth of restoration companies. It explains how financial literacy extends beyond ownership and directly impacts project managers and operations leaders through job costing, margin awareness, and strategic planning. By understanding key accounting disciplines and applying financial insights to daily decisions, restoration professionals can improve profitability, strengthen operational stability, and support sustainable long-term expansion.

Restoring Success: The Curious Restorer

This article explores the importance of curiosity and resourcefulness as core competencies in the modern restoration industry. It highlights how continuous information-seeking strengthens both technical skills and leadership development, while emphasizing the need for discernment when evaluating industry resources. By combining experience with ongoing learning, restoration professionals at every level can remain adaptable, confident, and competitive in an ever-evolving field.

Restoring Success: A New Tech Under Your Wing

This article examines the critical role of structured onboarding and mentorship in developing new restoration technicians. It highlights the complexity of modern restoration services, the risks of informal training approaches, and the importance of proactive leadership in accelerating competency. By assigning mentors, setting clear performance benchmarks, and intentionally managing the first 90 days, restoration companies can reduce turnover, improve quality control, and build a stronger, more capable workforce prepared for long-term growth.

Restoring Success: Assignment of Responsibility

This article explores how unclear responsibility creates operational inefficiencies in restoration companies and why proactive ownership is essential for long-term success. It explains the difference between responsibility and reactive accountability, outlines the risks of ambiguity in high-pressure environments, and provides practical steps leaders can use to assign ownership effectively. By clarifying expectations, empowering team members, and rewarding performance, restoration companies can strengthen culture, improve execution, and develop future leaders while increasing operational stability and profitability.

Opportunity In Power Of The New Year

This entry explores the often‑overlooked value of the New Year for restoration companies. While resolutions and yearly goals can feel overused, Lisa Lavender highlights that this season provides a unique opportunity for renewed motivation, reflection, and intentional improvement. She encourages restoration leaders to embrace the New Year as a strategic moment to re‑evaluate processes, inspire their teams, and create meaningful change. Readers can click through to see her full list of organizational considerations designed to help teams maximize the fresh‑start energy of the season. Lisa continues to write monthly for Restoration & Remediation, where her articles offer insights for professionals across the industry.

The Four F’s of Restoration: Fear, Fun, Failure, and Family

In the year 2000, Lisa Lavender believed she had her life perfectly planned: a career in accounting, a growing family, a new home, and a stable path ahead. But when she left her job and her husband unexpectedly lost his position shortly after, their world was shaken. Instead of retreating, they embraced an opportunity — launching a restoration company inspired by her husband’s experience in construction and insurance claims. Lisa stepped into the industry with no roadmap, learning through trial, failure, and perseverance. Over time, she discovered a deep passion for restoration work and grew into a respected leader in the field. Her story is one of resilience, reinvention, and the power of embracing the unexpected. Readers can explore the full journey in her monthly Restoration & Remediation column.

IICRC Water Restoration Technician (WRT) Class: The RTI Experience

RTI proudly hosted a full class of restoration professionals for our December 5–7 IICRC Water Restoration Technician (WRT) CEC Course. Led by expert instructors Ron Valega and Stephan Schumm, students gained both classroom and hands-on experience—including practical training at our Applied Structural Drying facility in Reading, PA. Participants from across the U.S. and even the British Virgin Islands praised the engaging instruction, welcoming atmosphere, and high-quality training that exceeded expectations. We’re grateful to everyone who attended and look forward to welcoming more students in our upcoming 2018 courses.