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Field Notes

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Operations

Operations

Departmental Best Practices Can Lead The Way

This article explores the true meaning of “best practice” and its importance within restoration operations. It explains how standardized procedures support training, quality control, and scalability, while also highlighting the role of managerial-level best practices in guiding leadership without micromanagement. By embedding structured, proven methods into both technical execution and departmental strategy, restoration companies can create consistency, improve performance, and strengthen long-term operational success.

Lisa Lavender

Lisa Lavender

CEO & Partner

October 11, 2018

1 Min.

Departmental Best Practices Can Lead The Way

How would you define “best practice”? According to Webster’s Dictionary the definition of “Best Practice”: A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption. The best practice is a broad term that is used in many contexts and in many industries. It is often used to lay out an exacting procedure in the execution of a task to produce an optimal outcome. Standard operating procedure (SOP) type of best practices is necessary and valuable within our operations for training, evaluating, quality control, and more. Beyond the use of utilizing best practices for specific or detailed execution, they are great for departmental or managerial level execution. Departmental level best practices give a framework for success to managers without the need to micromanage competent and engaged team members.

Learn more from our COO, Lisa Lavender, by reading the full article here!

‍

Tagged

Operations
Efficiency

About the author

Lisa Lavender

CEO & Partner

The Lever360 Platform

Three levers. Pull all three and the whole company moves.

Lever360 is three products built around the same restoration job. Software runs the operation. Learning Lever trains the team. RTI certifies the trade. Use one. Use all three — they compound.

Software is one lever

You're running the company here. The other two make it compound.

Software runs the operation — every job, crew, dollar and conversation lives here. Add Learning Lever and RTI and the same techs ramp faster, bill higher, and stay longer. One lever moves the company. Three move it harder.

Learning Lever is one lever

You're training the team here. The other two make the training stick.

Learning Lever onboards faster and keeps the whole team sharp. Software is where that training shows up in the work. RTI is where it becomes a credential customers trust. Pull one — pull all three and the math compounds.

RTI is one lever

You're certifying the trade here. The other two carry the credential to the field.

RTI certifies the trade — IICRC WRT, ASD, AMRT, FSRT and beyond. Software runs the company those certified techs work for. Learning Lever ramps everyone in between. One lever moves things. Three move the whole crew.

See the whole platform

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The System of Record

Lever360 Software

Run the company. Every job, crew, dollar and conversation lives here.

Jobs & scheduling

Billing & job cost

Field apps · offline

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The System of Growth

Learning Lever

Onboard faster, upskill your team, and keep everyone sharp — on the same platform.

Role-based tracks

On-demand modules

Full LMS + reporting

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The System of Certification

Restoration Technical Institute

IICRC-approved instruction — WRT, ASD, AMRT, FSRT and more — live and online.

IICRC WRT · ASD · AMRT

Live + online formats

Continuing education

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Bundled Pricing

Customers who run Software + Learning Lever together save 22% and onboard techs 3× faster.

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Restoring Success: Independence in Restoration — An Independence Day Reflection

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This Fourth of July, Lever360's Restoration Technical Institute reflects on what independence really means in restoration. It isn't given, it's earned through learning, experience, and the trust built between technicians, their teams, and the families they serve.

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Lever360 New Releases & Developments – Version 2.26.0 (June 2026) | My Timecards Now Available on Mobile

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Version 2.26.0 brings My Timecards to mobile — field teams can now view, create, edit, and submit timecards directly from the Lever360 app. This release also adds customer name search on the job list, updated profit labels for clearer reporting, improved dropdown behavior, and better camera access guidance on mobile.

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The Gap Between What Your Team Learned in Training and What They Do on the Job — Golden Lever Closes That.

Training & Certification

The Gap Between What Your Team Learned in Training and What They Do on the Job — Golden Lever Closes That.

Most restoration companies have a training system and an operating system. What they rarely have is the two connected. Training happens in one place. The software runs in another. And the team spends its time trying to bridge a gap that was never supposed to exist. Golden Lever brings Lever360 Software and Learning Lever training together so that the way people learn and the way work gets done are finally pulling in the same direction. This post covers why software alone cannot replace understanding, why training alone is not enough without a place to land, what a connected system looks like for a real restoration operation, and who Golden Lever was built for.

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