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Field Notes

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Leadership & Culture

Leadership & Culture

What’s Your Story

This article explores the power of storytelling within the restoration industry and why understanding and sharing your professional journey strengthens both personal leadership and organizational culture. Inspired by insights from industry leaders at a Women in Restoration summit, the piece highlights how stories of perseverance, struggle, and achievement create connection, inspire growth, and foster positivity. By embracing their own narratives and learning from others, restoration professionals can build stronger teams, deepen industry relationships, and lead with greater authenticity and purpose.

Lisa Lavender

Lisa Lavender

CEO & Partner

July 18, 2018

1 Min.

What’s Your Story

Stories rich in history, struggles, perseverance, success and achievement are just some of the characteristics of the journeys shared last month at the Violand Management’s Women in Restoration summit led by R&R‘s very own, Michelle Blevins. This year’s event was based on writing our own story as restoration professionals, as it is an important and powerful concept. In addition to a day of fun and comradery, the stories led to ideas and inspiration and also led to connection and positivity.Knowing your story, sharing your story, and hearing the story of others in our industry can be of great value to you, your organization, and your soul. Read Lisa Lavender’s latest R&R article here!!

Tagged

Business Development
Growth

About the author

Lisa Lavender

CEO & Partner

The Lever360 Platform

Three levers. Pull all three and the whole company moves.

Lever360 is three products built around the same restoration job. Software runs the operation. Learning Lever trains the team. RTI certifies the trade. Use one. Use all three — they compound.

Software is one lever

You're running the company here. The other two make it compound.

Software runs the operation — every job, crew, dollar and conversation lives here. Add Learning Lever and RTI and the same techs ramp faster, bill higher, and stay longer. One lever moves the company. Three move it harder.

Learning Lever is one lever

You're training the team here. The other two make the training stick.

Learning Lever onboards faster and keeps the whole team sharp. Software is where that training shows up in the work. RTI is where it becomes a credential customers trust. Pull one — pull all three and the math compounds.

RTI is one lever

You're certifying the trade here. The other two carry the credential to the field.

RTI certifies the trade — IICRC WRT, ASD, AMRT, FSRT and beyond. Software runs the company those certified techs work for. Learning Lever ramps everyone in between. One lever moves things. Three move the whole crew.

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The System of Record

Lever360 Software

Run the company. Every job, crew, dollar and conversation lives here.

Jobs & scheduling

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The System of Growth

Learning Lever

Onboard faster, upskill your team, and keep everyone sharp — on the same platform.

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Full LMS + reporting

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The System of Certification

Restoration Technical Institute

IICRC-approved instruction — WRT, ASD, AMRT, FSRT and more — live and online.

IICRC WRT · ASD · AMRT

Live + online formats

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Bundled Pricing

Customers who run Software + Learning Lever together save 22% and onboard techs 3× faster.

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More from Field Notes

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Restoring Success: Independence in Restoration — An Independence Day Reflection

Restoring Success: Independence in Restoration — An Independence Day Reflection

This Fourth of July, Lever360's Restoration Technical Institute reflects on what independence really means in restoration. It isn't given, it's earned through learning, experience, and the trust built between technicians, their teams, and the families they serve.

Lisa Lavender

Lever360 New Releases & Developments – Version 2.26.0 (June 2026) | My Timecards Now Available on Mobile

Software & Product

Lever360 New Releases & Developments – Version 2.26.0 (June 2026) | My Timecards Now Available on Mobile

Version 2.26.0 brings My Timecards to mobile — field teams can now view, create, edit, and submit timecards directly from the Lever360 app. This release also adds customer name search on the job list, updated profit labels for clearer reporting, improved dropdown behavior, and better camera access guidance on mobile.

Lisa Lavender

The Gap Between What Your Team Learned in Training and What They Do on the Job — Golden Lever Closes That.

Training & Certification

The Gap Between What Your Team Learned in Training and What They Do on the Job — Golden Lever Closes That.

Most restoration companies have a training system and an operating system. What they rarely have is the two connected. Training happens in one place. The software runs in another. And the team spends its time trying to bridge a gap that was never supposed to exist. Golden Lever brings Lever360 Software and Learning Lever training together so that the way people learn and the way work gets done are finally pulling in the same direction. This post covers why software alone cannot replace understanding, why training alone is not enough without a place to land, what a connected system looks like for a real restoration operation, and who Golden Lever was built for.

Lisa Lavender

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