Everyone knows what they’re doing.

Because a text isn't an assignment — it's a message someone has to remember. When the work lives in scattered texts, calls, and emails, people dig around for what they're supposed to be doing, and the only way to know if something happened is to ask. A task has an owner, a due date, and a written expectation, and it sits on the record it belongs to. You stop chasing and start seeing.

Most start with texts, calls, and a whiteboard, and that works right up until the day it doesn't. The alternative is assigning the work itself. Every job carries tasks with an owner, a due date, and a written expectation, attached to the job, company, or contact they belong to. Each person opens their own board and sees what's theirs today, what's this week, and what's already past due — and you open the same board to see the whole company at once.

The task is the what; the schedule is the when. A task carries the work and the expectations. A schedule puts it on a day, with a person. One task can carry as many schedules as the work takes — "monitor for three days" is one task and three visits. Something small like "cut drywall to two feet" is one task, scheduled once, done once, closed. All of a task's schedules list right on it, so you see the whole run of work in one place.

Yes. Tasks has its own tab in the mobile navigation bar, alongside Home, Agenda, Jobs and More, so it's one tap from anywhere in the app. A tech opens a task on site, posts an update, and moves the percent complete right there. The people who need to know are notified, and if you need the office, a lead, or the estimator, you @ mention them and they're pulled in. Open a job on mobile and every task attached to it is right there.

Every task carries a status — not started, in progress, deferred, completed — plus a percent complete, so progress is a number rather than somebody's word for it. Updates come back from the field as the work moves, with who posted and when, so there's a record instead of a memory. Past-due work sorts to the top of each person's board, and completion and past-due rates roll up by person, so a pattern shows up before it costs you a job.

Keeping it in one system is the whole point. A standalone to-do app is one more thing to remember to check, and the work ends up disconnected from the job it belongs to. Here a task attaches to the record — a job, a company, or a contact — and shows up on that record's Tasks tab, so opening a job shows everything outstanding on it. From the task you're one click from the job, the company, or the contact behind it.