Web v.2.30.0
Mobile v.2.23.0
Released August 14, 2026
In this article
- 1Where does field documentation actually get lost?
- 2Background sync: the phone keeps working when the tech stops
- 3Getting the shot right in the room you are standing in
- 4Rotate, reflect and crop, without leaving the job
- 5Who is signed in, and on what
- 6Everything else in this release
- 7Common questions
A tech spends forty minutes in a crawlspace with one bar of service. She shoots the standing water, the joists, the meter reading on the wall, the serial plate on the dehu. Then she climbs out, drives to the next loss, and the office still cannot see any of it.
Nobody did anything wrong. The photos were taken, on the right job, in the right room, in the right order. They are just still on the phone — and a photo on a phone is not documentation yet. That gap between capture and arrival is where restoration photo documentation quietly falls apart, and it is what the August release is built around.
Where does field documentation actually get lost?
Not at the shutter. Ask an office manager where the holes in their job files come from and you hear the same three answers.
1
The connection was worse than the job site
Basements, crawlspaces, commercial mechanical rooms, rural losses. The places that need the most documentation tend to have the least signal, and the tech is on to the next address before the bars come back.
2
The shot did not carry the detail
A ceiling stain twelve feet up. A serial plate behind a furnace. A meter reading in a dark corner. If the photo cannot be read, a file review treats it as though it were never taken.
3
Field and office were on the same job at once
The PM updates the status from the desk while the tech updates the next step from the driveway. Two people, one job, both right — and the record has to hold both without anyone refereeing it.
All three are field conditions, not habits. You cannot train your way out of a crawlspace with no service. The software has to absorb it.
A photo that exists only on a technician’s phone is not part of the job file yet.
Background sync: the phone keeps working when the tech stops
The mobile app now syncs in the background. Job records, notes and edits keep uploading while the app is closed, and photos and documents move on their own track, so a big batch of images does not hold the rest of the job data behind it. When connectivity is available, the app finds it and uses it. Pending edits stay queued through an app restart.
What changes on a job is what the tech has to think about at the end of it, which is nothing — no standing in the driveway watching a progress bar, no reopening the app at the next stop to check that the morning went through. On the office side, documentation lands closer to when it was captured, which is the part that matters when a PM is deciding whether to pull equipment today. It is the same point we made about building field documentation as a system rather than a habit: the capture step is only as good as the delivery step behind it.
Getting the shot right in the room you are standing in
The camera in the mobile app is now the native iOS and Android camera, with two controls that matter more on a loss than they sound on a spec sheet.
- Pinch to zoom. For the shot you cannot walk up to — a ceiling stain, a roof line, a serial plate behind equipment, a reading you can see but not reach.
- Flash, top right of the camera screen. For the crawlspace, the attic and the unlit mechanical room, where a lot of the readings that end up in a claim live.
Both apply in Multi-Photo Capture, so a tech shooting a room in sequence can zoom and light each frame and keep the whole sequence one motion. That is the everyday reality of a restoration field app: the tech has a phone in one hand and a moisture meter in the other, and every extra tap is a tap that gets skipped on the eleventh room of the day.
Rotate, reflect and crop, without leaving the job
Photos can be adjusted inside Lever360 — rotated, reflected or cropped — on a photo already saved to a job or on one just captured. Crop takes a free crop by dragging the corners, or a set ratio from the presets on screen. Tap Save and the change applies to the photo on the job.
The documentation reason is boring and real: a sideways photo of a moisture reading reads as sloppiness in a file review, and doing it any other way means exporting to a separate app and re-uploading — exactly the kind of step that gets skipped at the end of a long day.
This one is opt-in — turn it on
Image Editing is a per-user setting on the mobile app. Each person turns it on for themselves: tap More in the bottom right, tap Settings, find Image Editing and switch the toggle on. Worth doing in your next crew meeting — a setting nobody knows about is a feature nobody has.
Step by step, with a video walkthrough: How to Rotate, Reflect, and Crop Photos in Lever360 [mobile].
Who is signed in, and on what
The other half of this release is about the accounts attached to all that documentation. Revoke Tokens, in Settings → Company Settings, shows every session signed in to your account across web and mobile, grouped by person: the device and platform, the app version a phone is running, when it was last active, and a This device badge on the one you are using. From that screen you can end a single device’s session, sign one person out everywhere, or sign out every user on the account. Three situations restoration companies actually hit: a phone left on a job site, a tablet being retired, and an employee walking out the door on a Friday.
Employee deactivation is now end-to-end. Deactivate someone and they are signed out on web and mobile, and they come out of the places work gets assigned — jobs, tasks, companies, contacts, equipment, vehicles, timecards, the technician matrix, resource lists and text participants. Their history stays on the record: past jobs, schedules, notes and company links, because that is your documentation too. Account owners are notified when passwords change or sessions are revoked.
For an offboarding, do both steps — toggle Employee Status off on the employee record, then revoke their sessions so it takes effect at that moment. Deactivating and revoking answer different questions, and an exit wants both.
Full walkthrough: Managing Active Sessions with Revoke Tokens. Revoke Tokens sits in Company Settings, so it needs administrator access.
Everything else in this release
Job syncing now coordinates field by field, so an edit from the office and an edit from the field both land. Job Status and Next Step Notes show the most recent values, and the status workflow on mobile carries the full log sequence from both sides — useful when you are working out who moved a job and when.
- Across the platform. Refreshed authentication and token handling; SMS history and delivery status refinements; Last Visit Date driven by the Affects Last Visit Date note setting, so you decide which note types count as a visit; consistent employee names in the technician matrix; job updates applied to targeted fields only.
- On the web. Background session refresh keeps you signed in; clear messaging and a redirect to sign-in when a session ends; smooth empty states in editable lists; Revenue Item value entry; a confirmation step on the revocation modal.
- On mobile. Session validation ahead of a sync; an instantly responsive search bar; the app opens straight into your work queue; clean job cells in lists; richer device identification, including Apple device names, in session details.
For Lever360 users
This article is the operational read on the release. The complete release notes, item by item, live in our product news feed: Release Notes — August 14, 2026 · Web v.2.30.0, Mobile v.2.23.0. Web updates automatically — refresh, and clear your cache if needed. Mobile updates from the App Store or Google Play; search “Lever360”.
What to do with this in the next week
A release only changes anything if somebody sets a standard on top of it. Five things worth doing while it is fresh, none longer than a crew meeting.
Do this first
A short rollout checklist
- Have every field user update the app, and confirm it on the technician list rather than assuming.
- Walk the crew through More → Settings → Image Editing and have them switch it on in the room with you.
- Show zoom and flash on a real shot — a ceiling stain and a serial plate are the two that sell it.
- Open Settings → Company Settings → Revoke Tokens once and read the list. Anyone on it who should not be is a five-second fix.
- Add “deactivate, then revoke” to your offboarding checklist, and set Affects Last Visit Date to match how your team actually uses notes.
The payoff is downstream of the job. The photos, readings and notes that back an estimate are the same records that back the invoice, so when they arrive on their own, billing is reading a complete file instead of chasing a tech for four photos nobody can find. For most companies that is worth more in days off the billing cycle than anything else in a release.
Common questions
Do photos upload if a technician has no signal on the job?
Photos and job data captured without service stay queued on the device and upload when connectivity is available, including while the app is in the background or closed. Pending edits stay queued through an app restart, so closing the app is not a decision with consequences — and the last thing to happen on a job is not a person waiting on a progress bar.
How do I turn on photo editing in the Lever360 mobile app?
It is a per-user setting, so each person enables it on their own device: tap More in the bottom right of the navigation bar, tap Settings, then switch Image Editing on. After that, tapping a photo on a job shows Rotate, Reflect and Crop underneath the image.
How do I sign a former employee out of restoration software immediately?
Deactivate the employee record first — open Employees, select the person, toggle Employee Status off — then go to Settings → Company Settings → Revoke Tokens and revoke their sessions. Deactivating ends their access; revoking makes it take effect at that moment across every device they were signed in on. Their job history stays on the record either way.
What happens when the office and a tech edit the same job at the same time?
Edits are coordinated field by field, so a change made in the office and a change made in the field both land. Job Status and Next Step Notes show the most recent value, and the mobile status workflow shows the full log sequence from both the field and the office, so the order things happened in stays visible.
Lever360 Field Apps
Documentation that leaves the job when the tech does
Photos organized by room and phase, dry logs, time and equipment — captured on the phone in the tech’s hand and synced to the job file on their own, so the office sees the job as it stands. One app for the tech and the rep, one job file behind it.
See how the field apps work
Want to see it against your own jobs? Book a 20-minute tour.
